It’s all about people. The challenge for any organisation is to truly engage its people to activate their power and energy. It’s this positive energy that transforms businesses, creating great workplaces that achieve great outcomes. Engaged employees connect more confidently with your customers and each other. We can support you to achieve this.
Angela is able to share from her extensive experience within nursing and aged care. Her resume spans from working across a wide range of wards within major hospitals, including rehabilitation wards (disability), to being responsible for all aspects of care, including medications and dementia specific care, within residential aged care facilities. Angela's previous experience within the financial services and airline sectors ensures that her students gain from her customer service insights and can utilise these in the new Consumer Directed Care environment.
Angela has 30 years’ experience spanned across many different sectors particularly involved in leadership, psychometric testing, change management, project management, compliance & OH&S. She is passionate about inspiring participants to realise their full potential and developing a continuous improvement mindset to both their workplace and their own lives.
Christine’s extensive experience within nursing, disability support and aged care makes her a Program Manager who ‘gets-it’. Her resume spans across almost every aspect of the community services sector including as a Case Manager, a Disability Services and Support Manager, a Client Services Manager and an Enrolled Nurse. Christine’s background allows her to transfer the necessary theory into personal examples – it makes for engaging real-world training.
“It’s a great feeling watching people’s confidence grow as they become more capable - you can see them become happier with the results they're delivering with their clients ...and they’re happier at work"
Donna has a wealth of ‘real-world’ experience, working for many years in nursing, health and community services areas. Combined with her expertise in training and people development, Donna provides our participants with an outstanding learning experience.
Liz has over 15 years experience working within both metropolitan and regional local government organisations and assisting and developing new projects within the Local Laws and Animal Management sector. Her expertise as a trainer is further supplemented with her hands-on experience as a qualified veterinary nurse and her years teaching english overseas including in Japan and Singapore. Everyone who trains under Liz loves her sessions and genuinely respects the depth of her expertise.
With a solid career in the community care sector combined with a substantive career in nursing, supplemented by further studies, Jane-Ellen has significant ‘real-world’ knowledge. Her successful appointments span from experience in acute nursing, disability, children and youth mental illness, aged care, hospitals, infectious diseases and sexual health areas; all enabling her to share a depth and range of expertise with her participants.
Karen has been an in-service educator within the aged care sector that has been supplemented with significant experience in personal carer and support worker roles. She is a passionate advocate of building skills, knowledge and expertise in those who work within the sector and shaping them into capable, confident and skilled support workers. Her friendly and affable personality makes her an educator who can make it comfortable for students to reach out and get the support they need.
Karen’s ability to quickly win and retain people’s trust is testament to the genuineness of her character and her warm personality. Karen has a rich customer service heritage and is a passionate ambassador for her clients, which is only one of the many reasons why they value and respect her so much. We’re confident that you’ll soon come to like her and value her contribution as much as we do!
"It's really simple - interacting and helping people is at the heart of who I am."
Katherine's extensive experience managing customer relationships in the highly sophisticated FMCG market makes her a natural fit in the Warner Institute team. Her empathetic personality and positive character means that everyone who deals with Katherine leaves with a smile on their face. Katherine's ability to truly understand her client's needs, and then move 'heaven and earth' to ensure that they're met, makes her a favourite.
"I genuinely love working with people. I'm truly passionate about providing quality educational experiences that enrich personal growth."
Pamela is able to share from her very considerable experience spanning across more than two decades within clinical nursing in a wide range of fields including medical, surgical and psychiatric and a number of aged care facilities including as a clinical supervisor within the Rumbalara Aged Care Facility; an aboriginal cooperative where she was responsible for the effective supervision of students, education of personal care workers and management of 35 residents. Her extensive experience is further supplemented as an educator in aged care and nursing at both tertiary and VET level and she is currently completing her Masters in Gerontology.
“I'm am a passionate advocate for the elderly and vulnerable to be treated with dignity, respect and their wellbeing supported - this is the foundational message that I impart to my students."
With over 5 years experience as a nurse educator and lecturer, including providing interdisciplinary general and mental health education, Rosie has a depth of experience in utilising creative and innovative methods in program delivery. Having worked as a clinical nurse consultant (mental health) and education service coordinator, she has successfully coordinated a range of education and research projects. These experiences are further enriched by her substantive real-world experience.
Rowena’s experience spans from working across a broad range of education environments including adult education, VET and young people. Her love of teaching and learning is supplemented by her work in community services, child care and as a PCA working in aged care. This combination allows Rowena to empathetically share from her own experiences when training whilst supporting her students throughout their learning journey to reach their goals.
“I'm passionately committed to encouraging and developing the right people to work within the aged care and disability support sector - I particularly enjoy supporting young people to invest their energy, enthusiasm and love of life into those in their care."
Sandy is a passionate educator who has more than 20 years of training experience. Her professional experiences working within disability support, aged care and HACC means that she is able to translate the theory into practical examples that are relatable to participants. Her participants, and their employers, invariably all offer glowing reports in regards to her expertise, passion and dedicaation.
Sherralie is a highly experienced educator who is passionate about the Community Services sector. She has significant experience working in Aged Care and Disability in addition to having undertaken numerous qualifications in these areas. This combination allows Sherralie to empathetically share from her own experiences when training, whilst supporting her students throughout their learning journey to reach their goals.
Silvia is a highly experienced, passionate, driven and adaptable professional who takes great pride in her ability to deliver results and maximise opportunities in changing environments. Her wealth of experience in sales, customer service, business development, combined with being a qualified and experienced Trainer, means she possesses highly developed communication skills, a warm and friendly personality and genuine passion in building and nurturing customer relations.
"I am passionate about, and take great pride in contributing to, making a difference in empowering people to reach their goals and recognising their achievements!"
Su generously shares her significant level of experience with her clients in every conversation. She is a dynamic communicator who is most energised when working supporting individuals development. Her consultative approach, underpinned by her considerable depth of professional expertise in leadership and people management, means she quickly connects with and develops genuine long term positive relationships with all her clients.
"I enjoy seeing people grow both personally and professionally as they become empowered through quality learning - that's the key!"
Sean's warm character and his ability to connect with people are as a result of the breadth of his experience working across a diverse range of ‘people orientated’ sectors: from health care, specifically including aged care, to retail, hospitality and education. He is an engaging communicator in the classroom - someone who is able to deliver content with context, relevance and enthusiasm. He is invested in his students success and his ability to connect with them, and support them, makes him a favourite.
“I genuinely love training people – it’s a great thing to be able to help someone become more skilled and confident!"